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Refund Policy

Last Updated: September 24, 2026

Thank you for subscribing to vIntel. Please read this Refund Policy carefully before purchasing any subscription or usage-based credit packages.

1. 7-Day Usage-Gated Refunds

vIntel provides digital AI processing services. Due to the irreversible infrastructure costs and immediate third-party API fees incurred the moment an analysis is generated, refunds are limited as follows.

Your first purchase is eligible for a full refund if you request it within 7 days of purchase and no analysis has been run on that purchase. Once an analysis has run on the purchase, it is non-refundable, except where the law requires otherwise.

2. Subscription Fees vs. Usage-Based Charges

  • Subscription Fees: You may cancel your recurring subscription at any time via your billing dashboard. Cancellation prevents future charges. You will retain access to your plan's features until the end of the current billing cycle.
  • Usage-Based Charges (Credits): An unused purchase is refundable within 7 days under section 1. Credits already consumed are non-refundable, and any credit expiry is stated at purchase.

3. EU Right of Withdrawal Waiver

Under EU consumer protection laws, users generally have a 14-day right of withdrawal for online purchases. However, by purchasing a vIntel subscription and immediately utilizing the Service to process a video or generate an AI summary, you expressly consent to the immediate delivery of the digital service and acknowledge that you lose your right of withdrawal once the service has been performed, consistent with the 7-day usage-gated refund terms in section 1.

4. Exceptions and Service Credits

While we do not offer cash refunds for buyer's remorse, we are committed to service quality. We may, at our sole discretion, issue service credits to your account in the following limited circumstances:

  • Demonstrable Technical Failures: If a systemic bug or prolonged server outage entirely prevents you from generating summaries.
  • Billing Errors: If you are charged multiple times for a single transaction due to a payment gateway error.

To request a review for service credits, you must contact support with documented evidence (e.g., error logs, timestamps, or screenshots) within 7 days of the incident.

5. Free Tier and Trials

We provide a free tier so that all users can evaluate the accuracy, latency, and quality of our AI summaries before committing to a paid plan. By upgrading to a paid subscription, you acknowledge that the Service meets your expectations.

6. Disputed Charges & Chargebacks

If you believe there has been a billing error, please contact our support team immediately. Initiating a fraudulent chargeback or dispute with your bank without first attempting to resolve the issue with us constitutes "API Abuse." We reserve the right to immediately suspend or permanently terminate accounts that initiate unwarranted chargebacks.

7. Contact Us

For billing inquiries, exceptions, or technical support, please contact us at billing@getvintel.com.